Privacy Policy – Talkitoff

Effective Date: September 25, 2025

At Talkitoff (“we,” “our,” or “us”), your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We aim to keep your experience as anonymous and safe as possible. Depending on your use of our platform, we may collect:

Basic identifiers: A nickname or username you choose (no real name required).
Chat content: Messages you share during conversations with a listener.
Technical data: Device type, browser, IP address, and general usage patterns for security and analytics.
Optional information: If you choose to donate, register, or volunteer, we may collect your name, contact details, and payment information.

2. How We Use Your Information

We use the information we collect to:

Provide and improve the Talkitoff chat service.
Train and support volunteers and listeners.
Ensure safety and compliance with our policies.
Communicate with you if you request follow-ups, volunteer opportunities, or donation confirmations.
Maintain the security and stability of our platform.

3. Confidentiality and Anonymity

You are encouraged to use a nickname when chatting.
We do not require government IDs or real names to access support.
Conversations are treated as confidential and are not shared outside Talkitoff, except in limited situations described below.

4. When We May Share Information

We do not sell your information. We may share information only:

With volunteers/listeners to provide the support you request.
With trusted service providers (e.g., hosting providers, analytics, payment processors). These providers may only access the limited technical or payment-related data necessary to perform their services. Confidential chat sessions are never shared with service providers.
For legal or safety reasons if we believe disclosure is necessary to:
- Comply with applicable laws or regulations.
- Protect the safety of you or others.
- Respond to lawful requests from authorities.

5. Data Security

We take reasonable steps to protect your data from loss, misuse, or unauthorized access. However, no platform can guarantee 100% security. By using Talkitoff, you acknowledge that online communication carries inherent risks.

6. Data Retention

Chat records may be stored temporarily for quality assurance, training, or safety purposes.
Donation and volunteer records are kept as required by law (e.g., tax and compliance).
You may request deletion of your personal data by contacting us at admin@talkitoff.org.

7. Your Rights

Depending on your country, you may have the right to:

Access the personal information we hold about you.
Request corrections or deletion.
Opt out of certain uses of your information.

To exercise your rights, contact us at admin@talkitoff.org.

8. Use by Minors

Talkitoff is intended for users 18 years and older.

If you are under 18, you may only use the platform under the supervision and consent of a parent or legal guardian.
Talkitoff does not knowingly collect data from children under 13.

9. Not a Substitute for Professional Care

Talkitoff provides peer support and listening. It is not a substitute for therapy, medical care, or crisis intervention. If you are in immediate danger or experiencing a medical emergency, please call your local emergency number or crisis hotline.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Talkitoff
Email: admin@talkitoff.org
Website: talkitoff.org